Couriers and postal services are running with reduced staff all over the world and this is resulting in some delays.
Some international courier routes have been reduced, however at this point in time we have mostly found alternative carriers and routes, so we are currently able to deliver to all major destinations, albeit with some limitations of options and prices. Please check your basket for up to date options and prices.
Please be aware that due to a reduction of transit routes and increased border controls, delivery may now taking longer than normal.
Most courier companies have now introduced new procedures where customers no longer need to sign for parcels.
Couriers and postal services are running with reduced staff all over the world and this is resulting in some delays.
Some international courier routes have been reduced, however at this point in time we have mostly found alternative carriers and routes, so we are currently able to deliver to all major destinations, albeit with some limitations of options and prices. Please check your basket for up to date options and prices.
Please be aware that due to a reduction of transit routes and increased border controls, delivery may now taking longer than normal.
Most courier companies have now introduced new procedures where customers no longer need to sign for parcels.
Whilst doing everything possible for the safety of our staff and customers, we’re continuing as best we can to deliver art materials.
We’re currently trading normally but we continue to review this several times a day in the light of advice from the government, continuing developments with the pandemic and, not least, in consultation with those colleagues who continue to come to work.
Art supplies are not essential in regard to physical health but we do believe they play an important role in our mental health, especially as most people are now in isolation.
In order to facilitate a safe environment, we have closed our shops and so stopped any physical interaction with the public.
Our staff are working from home where possible, our warehouse staff are operating with surgical gloves, they are under instruction to self distance and the warehouse is disinfected regularly. International government guidelines encourage online businesses such as ours to stay open.
We continue to monitor government advice as soon as it is published and we will act accordingly when instructed.
World Health Organization (WHO) Public health authorities have advised people receiving parcels are not at risk of contracting coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicized guidance from public health authorities for people to wash their hands more often than usual using soap and hot water.
